Returns & Exchanges
At RedTape, we want you to be completely satisfied with your purchase. If your new footwear or apparel doesn't meet your expectations, you can return or exchange eligible items within 30 days of delivery.
Initiate Request
Log into your RedTape account, navigate to your order history, and select the items you wish to return or exchange.
Pack the Items
Place the unused products in their original packaging, ensuring all tags and labels remain attached to the garments or shoes.
Ship the Package
Print your prepaid return shipping label from our portal and drop off the package at any authorized courier location.
Receive Refund
Once our warehouse inspects the returned goods, your refund will be processed to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing